Last Week in Tech…

Two things caught my attention in the IT world this week.

The first was an unfortunate and catastrophic incident involving Danish cloud provider CloudNordic. The cloud provider told customers this week that following a ransomware attack that all their data was effectively lost and they were not prepared or had the means to negotiate with the attackers. The firm believes that the attack happened during a move from one data centre to another as the unknowingly infected servers were brought to the same network as their administration systems. Thankfully it appears that no data has been taken by the attackers however all the backups the company retained were also encrypted.

This isn’t and shouldn’t be a “told you so” moment or an argument against going to the cloud but it does serve as a reminder that even though your systems are in the cloud you really need to have a complete & tested backup of critical data. If the situation arises like this event and the provider is totally compromised you may be left in a disaster recovery situation you can’t fully recover from. Doesn’t matter if you are a customer of a hyperscaler like Microsoft or AWS because whilst your data ought to be safe on their servers it still doesn’t negate the need for your own off-site backups.

I really do feel sorry for the engineers at CloudNordic right now and wish them the best for the recovery effort.

Second was a piece in ISP Review that Ofcom decided it was time to consult on the use of “Fibre” in marketing for broadband services in the UK which quite clearly weren’t fully fibre optic. We’re talking mainly about ISPs reselling Openreach based VDSL2 which is Fibre to the Cabinet (FTTC) with the country’s expansive copper telephone cables used for the “last mile” to the property and Virgin Media who use Coaxial cables in a similar fashion.

Does anybody remember the halcyon days of the late 00s to late 10s where ISPs marketing broadband were getting away with vague terms such as “Meg” to describe download speeds, “up to” for ADSL2+ technologies that couldn’t possibly offer the 24mbps speeds advertised and – personal favourite for this one – advertising services as “unlimited” but burying an actual limit into the so-called Fair Use Policy (or “FUP”).

Yes. This would be the next battle in that ongoing saga.

It really should be a no-no that confusing marketing terms like all of the aforementioned should be allowed to creep into marketing materials. Advertising a product as “Fibre” (of which the attainable speed with such technology is theoretically limitless) despite there being copper used in the delivery just means the consumer is actually receiving a service not strictly as described.

It’s important for the UK economy that we have access to fast, reliable and affordable broadband services and advertising them fairly which means accurate & correctly is the first step in the uptake process for the end-user. There shouldn’t be terms like “full-fibre” to differentiate FTTC (Fibre to the cabinet) and FTTP/B (Fibre to the Premise/Building) for example.

ProtonPass

This week the Proton team announced that their take on a password manager ProtonPass is now on general release. I’ve had a test of the product in the beta phase and now that a stable release has been announced I’ve started testing in view of adoption that I’m intending to last until the end of July.

ProtonPass has launched with extensions for all the popular browsers such as Chrome, Edge, Firefox, Safari and more as well as Android & iOS apps. Within the vault there is support for storing data in the forms of logins for which you can also store 2FA codes as well as notes. Proton stress that all data is end to end encrypted and protected under Swiss privacy laws.

I’m currently using BitWarden but decided ProtonPass was worth a go. Here’s what I’ve found so far.

Loading from my current password manager BitWarden was straightforward as ProtonPass can read the output json. It for some reason missed at least one record which was a note on an encryption key. ProtonPass found the record but did not put the key with it. ProtonPass also doesn’t support filling in your adresses or credit/debit cards which is a useful feature to have. For these records there was at least a note in the import wizard recording that these records were skipped. It should be noted that there is support for many other providers too.

As noted above there is support for a wide range of web browsers and also both major smartphone OSes. Being a Firefox user on the desktop and an iOS user in my hand I found no major issue installing either extension or app respectively. Both extension and app I’ve found to have a modern, clean and easy to use design which matches the design language of the existing Proton applications. All in all no complaints here. It does struggle for some reason to autofill logins to this website which seems to have something to do with the fact this blog URL matches several account emails in the vault.

There are some things missing in the product that you’ll find in other password managers such as the ability to organise items into folders. ProtonPass has a “vaults” concept but ProtonPass did not create vaults based on folders in my BitWarden import so I am not 100% sure folders and vaults are analogous concepts. Password breach monitoring and reports are also missing which I would like to see on the roadmap. These can alert you to finding if an account has appeared in a breach and are also useful for

Possibly most missed however is a web vault. At the moment you need to use a browser extension or smartphone app to access your vault. Whilst this is OK and arguably you’re using the password manager most from the apps & extesnsions it does mean if you need to see a larger UI to look through and oganise your vault then you might miss such an interface.

ProtonPass is free for the basic tier which includes unlimited devices & logins, entries such as passwords and notes in the vault and upto 10 hide my email aliases via SimpleLogin. The “PassPlus” option at €4.99 per month or €1 a month for a 12 month plan offers unlimited email aliases, 2FA and vaults to organise items is more feature complete but questionable value at €4.99 if you only want to commit month by month for some reason. If anything it would be best to either use it as the free tier or as part of an unlimited or family subscription.

At this point if you don’t have a password manager then ProtonPass is worth a try. It is barebones in some regards such as reporting and a completely missing web interface but with strong privacy credentials from the Proton team it’s worth a try as part of the

Pulling Teeth* or Pulling Contacts?

I don’t know how this got complicated but it did so here’s a blog post on how I rescued a load of contacts off a Microsoft account without owning a Windows device and therefore Outlook on the desktop.

I’ve very much moved away from Microsoft as my email, calendar and storage provider. My new provider is Proton who are a privacy centric outfit based in Switzerland. The very last bit to move has been the contacts which Proton can do in the Mail client but doesn’t sync with devices so that you can use them in the phone and messenger apps. I posses an Apple iPhone and whilst I don’t use Apple iCloud for mail, calendar, etc I was using it for Tasks. I decided contacts can be stored there for now.

I’ve tried various tactics to get my contacts away from Microsoft but nothing seemed to work. If I had to make an educated guess this isn’t straightforward to do on a technical level as Microsoft’s Exchange and Apple’s iCloud (which is presumably an implementation of CardDAV) will store information in different formats. Microsoft will spit out a CSV; iCloud only accepts contact cards. There’s never much motivation to a provider to make the export process any easier when it’s about migrating away so I decided not to expect a straightforward time.

There’s probably a better way of doing this but as I no longer own a Windows device here’s how I achieved the move in an abstract:

In Outlook.com export all the contacts into a CSV file.
Check your CSV file using your favourite text editor for any errors, duplicated contacts or anyone who’s unfortunately become a bit of an enemy.
In Evolution perform an import into the local contacts folder.
Setup your iCloud Contacts account in Evolution to the CardDAV address https://contacts.icloud.com.
Drag and drop all the contacts into the iCloud account.

You could do the process in fewer steps by importing direct to iCloud instead of the local Evolution folder however I found that Evolution would go unresponsive and not provide a progress indicator. I had 162 contacts and I observed the process to be overall slower by importing direct i.e: it seemed to work faster importing locally then copying to iCloud.

The caveat was that no matter what date format I used in the Microsoft CSV it wouldn’t import to Evolution or produce an error as to why it hadn’t. I had to manually re-enter the dates in my contacts in iCloud.

For my next trick I’m considering setting up a local contacts server such as Radicale.

(* Pulling teeth is an expression that means to do something that ends up quite painful to do like pulling out teeth without anaesthetic!)

Looking Back Where You Came From

If you’re stuck in life trying to move on the internet might throw back at you various quotes in the vain of: if you’re trying to move forward then don’t look back. This blog isn’t about philosophy but sometimes it’s damn well close.

Recently I caught myself reminiscing the earlier days of my career when I’d joined the family firm and ended up taking charge of the IT infrastructure. When I started this was one Fujitsu box running Small Business Server 2003 along with a rabble of Windows XP desktops dotted about. There were a few Vista laptops appearing as well at the time.

When I first joined the company I became aware of an issue that would strike at some point over the weekend. On almost all Monday mornings the internet would be down. Not every Monday but quite a lot.

The simple fix was to exclude the Internet Security and Acceleration Server (ISA and now called Forefront Server) proxy cache file from the weekly full backup that Backup Exec was doing. That was the first major IT issue solved in my career.

Shortly after fixing that the company decided it had outgrown the Small Business Server 2003 setup and we decided to replace it with Small Business Server 2008 on advice of our IT partner. Windows 7 had also appeared which was of keen interest to the company and long suffering employees with that all too blue XP interface.

But if you don’t know much about the legendary Microsoft product that was Small Business Server I’ll explain dear reader.

The big idea with Small Business Server was to bundle together many core products vital to a growing business into one licence, at a reasonable price and all carefully designed to work together more or less out the box. It would then be up to an IT provider to design, implement and support the server. In addition if you needed it you could buy the shiny Premium add-on which granted a second Windows Server plus a licence for my favourite video game SQL Server (at the time the rather advanced SQL Server 2008).

For Small Business 2008 it would provide: Active Directory, Microsoft Exchange, File & Print, SharePoint, Windows Server Update Services plus a backup solution built in. To manage all this the server offered a console which also reported on the status of the server as well as the clients connected to it. Somehow it was a product that was sold like an appliance, worked like an appliance but wasn’t actually an appliance.

(There’s probably something important I missed out in that list).

Did I mention this thing also provide Remote Desktop Web Gateway and PPTP based VPN? Yes indeed! This was a more innocent time in the age of the internet where broadband lines weren’t quite as ubiquitous as they are now. You did have to run it behind a router as having a second network interface was prohibited.

SBS 2008 Console — Behold! The SBS 2008 console.

But in my tenure as an SBS admin this simply wasn’t enough. Nope. We decided to add on Symantec’s Backup Exec and Sophos Endpoint AND Sophos PureMessage. Somehow it all continued to work together.

This product back in the day was on one hand valuable for small/medium businesses to access server technologies but on the other questionable as to whether it was such a great idea to actually run it. By the standards of today it’s an absolutely crackers product for a small to medium business to run because the sheer number of moving parts on the installation were asking for trouble.

I would be very surprised if there weren’t stories of horror out there of SBS completely falling over, backups not working and entire businesses grinding to a halt. This product was arguably dangerous to run a small to medium business upon.

The world moved on from Small Business Server and the last version would be Small Business Server 2011 based on Windows Server 2008 R2. For the Windows Server 2012 era Microsoft would replace it with Windows Server Essentials and also nudge you towards Office 365.

By the standards of today it’s an absolutely crackers product for a small to medium business to run…

I owe a great deal to Small Business Server. What I learned running the product was the basis for the first 16 years of my career. After 9 years I moved onto a consultant role and took the skills with managing Windows Server, Active Directory and most importantly SQL Server. Arguably the last remaining “on-premise” skills now that the world is more cloud centric.

The most valuable lessons I learned from supporting Small Business Server?

First was to never run a server on RAID5 because whilst the storage is efficient (only 33% is used for parity) the performance was absolutely dire. Taking 10-20 minutes plus to reboot whilst emails were probably getting lost was unacceptable then and would be grounds for dismissal now.

Second was that given the rise of email, instant messaging and to a lesser extent services like SharePoint it’s absolutely vital to keep these afloat and therefore a single box running everything is too great a point of failure in the business. It’s time to consider hosted or cloud for such things unless you have the resources to reliably host and build adequate redundancy on site.

Third well now the product has gone it’s always worth remembering that there was a time where we needed to run everything ourselves. In a cloud first era someone still has to do the work in the datacentre to run all of this. Tip a thought to those individual every so often an appreciate the work that gets put in.

(And no I don’t want Small Business Server back)

LastPass Breached But Don’t Give Up On Your Password Manager

In the news recently has been that the Password Manager service LastPass was infiltrated and password vaults were stolen. The jist of it is that attackers were able to gain access to the company’s development environment and by extension raid a backup environment for customer password vaults.

Understandably a lot of people out there who have used LastPass will be very worried. For the IT profession there will begin questioning over how this has happened and how we should be responding when consulting. From my perspective this isn’t a post to defend LastPass, explain the attack or analyse what they should’ve done. That’s a whole separate subject matter and whilst these questions are important what I’m going into here is about the general theory of password managers, the immediate impact to users on the data loss and the potential security responses to it.

With the LastPass hack the vault that was stolen and much of the data in there was encrypted. In the December 22nd post from Karim Toubba the stolen data is described as:

The threat actor was also able to copy a backup of customer vault data from the encrypted storage container which is stored in a proprietary binary format that contains both unencrypted data, such as website URLs, as well as fully-encrypted sensitive fields such as website usernames and passwords, secure notes, and form-filled data.
Karim Toubba, LastPass, December 22nd 2022

The attacker was able to go and retrieve customer data pertaining to their account details such as their email address, billing address, phone numbers and IP addresses that were used to access the vault. Whilst this would appear that customers got off lightly this data is still sensitive and we’ll go into that in a bit.

Concerning the stolen vaults each one was protected with AES-256 encryption using a secret derived from the user’s master password. If users have gone with the security defaults of a 12-character password and 100,100 iterations on the Password-Based Key Derivation Function (PBKDF2) then it would take a considerable amount of processing power – potentially millions of years with the technology we currently have commercially available – to crack a properly secured vault. The attacker would have to keep hold of the trove long enough for a weakness to be found or wait enough time for the right computing power to be available and by which point the data could be useless anyway.

Based on what LastPass has said I would remain cautious but anything hyper-sensitive in the vault such as email accounts, banking or financial accounts, social media accounts and medical accounts I would instantly change as a swift precaution.

As touched on above however is that customer data was not kept encrypted. Arguably the biggest risk LastPass users now face is that the attacker has enough information to go targeted phishing against victims to either get the master password for the vault or for specific websites of interest they’ve identified.

My recommendations on password managers still stands the same and that is to combine a password manager with a separate multi-factor authentication (MFA) tool for the vault and contained logins. At the moment my favoured tools are Bitwarden combined with Yubikeys. An important note on what I’ve just said there: I do not use Bitwarden to store MFA codes. Whilst I think that it might be a good idea to add MFA codes to a vault if you for some reason have to share the account with a team on balance they really should be separate. Also a good point to make is that MFA backup codes don’t belong in the vault either.

YubiKey. Tethered to an old Intel Xeon so it can’t escape.

Yes there is considerable argument that an offline password management tool like Keepass is a much safer option but that in itself brings its own problems. What happens if you lose the vault and your backup is insufficient? What happens if you can’t get to the vault in a critical moment because it’s not with you on person? What if the vault is stolen from you and you didn’t apply security practices as good as you thought? As always with security it’s a battle between doing the most secure thing and most convenient option. Personally I stick with the online option so I don’t have to worry about any of this.

In short: don’t give up on password managers. The benefits of having them far outweighs going back to a shared password for all your accounts. As long as LastPass users had a decent master password on their vault, applied MFA to sensitive accounts, changed passwords for anything hyper-sensitive and most critically watch for phishing attempts then I would hope that victims will remain safe from mass attacks.

I Survived Consulting in 2022

That’s it for 2022. I packed away my work laptop and phone after submitting my final timesheet of the year. Overall it’s been a great year working hard, responding to the challenges of modern working and supporting organisations whatever their mission may be.

Lots happened for me in 2022. Professionally I ascended to membership of the British Computing Society, passed a few Microsoft exams and also formally adopted permanent working from home. In my private life I helped pull off a successful beer festival and bonfire as part of Mirfield Round Table, I got close to my goal of swimming 10k by swimming…9k…but I also had my heart broken a couple of times :’-(.

Key Anticipations for 2023

It’s getting a lot cloudier out there. For my part in this I’m going to be focusing a lot lot more on cloud hosted applications whether that be lifts n’ shifts to public cloud VMs or migrating clients to cloud native solutions. Fact is they don’t want anything “on-prem” anymore. Fine by me.

I also anticipate we’ll be talking more about general ethics in IT. Whether that be privacy concerns, making the profession more inclusive or ensuring that we are safeguarding the planet for future generations we do have our work cut out for us and it’s critically important we rise to that challenge.

We’re also inevitably going to see a lot more challenges regarding security, stability and connectivity. As we move to (arguably) post “Wintel” desktop and server world to one that’s more cloud native and ARM powered we will see opportunities and problems arise. A constant challenge of mine is getting applications into the hands of users in a variety of settings, devices and conditions. My personal challenge for 2023 and beyond will be to make sure I can do that for people who aren’t “Wintel native”.

However your 2023 looks I wish you a Merry Christmas and a Happy New Year.

Letting Go…

Last week I was involved in a brutal massacre. A total of 10 innocuous work shirts were killed off (alright, taken to the local charity shop). In view of the fact that some of us in IT aren’t going back into the office anytime soon – if ever – it made absolutely no sense keeping the offending unoffenders only to take up the wardrobe space. Give everything a purpose right? They have therefore been retired. Forcibly.

What’s next for workplace fashion you ask? No idea to be honest. Polos, T-shirts, jeans, hoodies, everything I never thought I could get away with now all normal work attire. Just as long as you’re presentable on video calls you can do it. The dream has be realised. Irons and ironing boards everywhere quake in fear of what happens next.

Ubuntu 21.10 “Impish Indri” Released

This week’s big release has been Ubuntu 21.10 codenamed Impish Indri. This is an interim release with 9 months of support from Canonical.

There are lots of changes to talk about here. This release brings Linux Kernel 5.13, Firefox as a snap by default, GNOME 40 with horizontal workspaces as well as tweaks to the UI, touchpad gestures and zip password support in Nautilus as a few examples.

I’ve installed this to my Dell XPS 9360 this week. So far I’m really liking the horizontal workspace change. It’s admittedly a feature I’ve never got used to working with for Ubuntu and Windows alike but I’ve decided to give it another go.

The change to Firefox as a Snap app is a controversial choice given the reception of snaps. Personally I’m not noticing much of a difference and so long as security updates come in on time I don’t think I’ll be too bothered about it.

You can upgrade your existing Ubuntu distribution to 21.10 now but if you haven’t tried Ubuntu now’s a really good time to Download Ubuntu 21.10 and see it for yourself. As before if you get the torrents I’ll be pleased to serve you the bits.

Windows 11 Launch Next Week

Microsoft will be releasing Windows 11 on October 5th 2021. The anticipated OS will bring a fresh look and core improvements to the operating system.

I have not yet used Windows 11 myself however initial impressions are that the revised user interface looks smart and overall more cohesive than before. I also hope that the vision for the development of the OS is more complete. I felt that Windows 10 ended up more of an “us too!” project following trends set out by other OSes instead of focused goal to improve the OS that we all work and play on. Let’s not forget release 1803.

This will be the first Windows OS since Windows Vista that I’ve not upgraded to on release. This is regrettable however it’s down to the fact that I’ve not upgraded hardware due to Spectre & Meltdown and then the COVID-19 pandemic and thus have no hardware that can support it. For all the controversy over the TPM and processor requirements I think these are becoming overblown. TPM should be available as part of any recent PC or easily obtainable through an add-on module. The processor requirements increasingly look like it’s a performance question when virtualisation based security is active. Older devices have to emulate the CPU instructions that HVCI needs thus incurring a performance penalty. It is absolutely the wrong timing for Microsoft to push steeper requirements. It’s absolutely not the best time to be adding to e-waste issues by encouraging users to throw out hardware. Fortunately Windows 10 will still be available and supported.

I really do feel that we’re in a different world now. Mine and your primary computer are arguably no longer a Windows machine but the phone that you’ve got in your hand. For that reason I won’t be chasing the latest and greatest Windows release.

Ubuntu 21.04 Released

Canonical have today released Ubuntu 21.04 dubbed Hirsute Hippo (apparently that means “hairy”). This is a short-term support release with 9 months of updates to be had.

Ubuntu 21.04 Hirsute Hippo — Hairy Indeed

There are a number of changes including support for joining Microsoft Active Directory, support for the Wayland server by default and a visual refresh among other things. Of course you’ll also be getting a more recent version of the Linux Kernel specifically number 5.11.

I have yet to get my trusty XPS 13 out to commence an update but if you get the torrents you’ll be served by yours truly from my NAS whilst I go visit the pub for the first time in about 5 months.